Got Questions?

Frequently Asked Questions

Everything you need to know about Scoop Ops. Can't find your answer? Just reach out — we're happy to help.

Scheduling & How It Works

Q

How do I get started?

Just request a free quote through our contact page. We'll confirm your yard size, number of dogs, and preferred schedule — then you're all set. No lengthy sign-up process, no contracts.

Q

What day will you come?

We'll assign you a regular service day when you sign up. You'll receive a text notification as soon as your yard has been cleaned so you always know when we've been there.

Q

Do I need to be home during the visit?

Nope! As long as we can access your yard, you don't need to be there. We'll take care of everything and send you a text when we're done. Most of our customers are at work or out running errands when we stop by.

Q

What if I have a gate or locked yard?

No problem at all. We securely store your gate code or combination so we can let ourselves in on every visit — completely free of charge. Just provide the details when you sign up and we'll handle the rest.

Pricing & Plans

Q

What plans do you offer?

We offer three plans: Weekly ($20/visit), Bi-Weekly ($30/visit), and One-Time ($45/visit). All plans include up to 2 dogs and our Poop-Free Guarantee. Optional add-ons like yard deodorizer and extra dogs are available for a small fee.

Q

What if I have more than 2 dogs?

We love big dog families! You can add extra dogs to any plan for just $5 per additional dog per visit. Let us know how many pups you have when you sign up and we'll get it sorted.

Q

Can I add or remove dogs from my plan?

Absolutely. Just send us a message and we'll update your plan right away. Your billing will be adjusted starting from your next visit.

Q

How does billing work?

We bill on a per-visit basis. You'll receive an invoice after each completed service. We accept all major credit and debit cards for easy, hassle-free payment.

Managing Your Service

Q

Can I cancel or pause my service?

Yes — anytime, no questions asked. There are no contracts or cancellation fees. If you need to skip a week, take a break, or cancel entirely, just let us know before your next scheduled visit and we'll take care of it.

Q

What happens in bad weather?

We work in most weather conditions — a little Florida rain won't stop us! If severe weather makes it unsafe to visit, we'll reschedule your cleanup as soon as possible and let you know via text. You'll never be charged for a visit we couldn't complete.

Q

What is the Poop-Free Guarantee?

Simple: if we miss a spot, let us know within 24 hours and we'll come back to fix it — completely free of charge. We stand behind every single scoop. Your satisfaction is the whole point.

Still Have Questions?

We're real people and we're happy to chat. Reach out and we'll get back to you quickly.